Walmart Chargeback Code 25: No merchandise received for invoice
What this deduction means
Walmart's system holds an invoice with no receipt logged against it, and Code 25 follows. It usually means the invoice (EDI 810) reached Walmart before the shipment was delivered and received, leaving nothing for the system to match it to.
Typical penalty: Equal to the full invoice value
Common causes
- Invoice transmitted before the goods were delivered and receipted
- Delivery to the wrong DC, or goods not scanned at receiving
- ASN/PO mismatch preventing the receipt from matching the invoice
How to prevent Walmart code 25
- Transmit the invoice at or after delivery, never before the shipment moves
- Ensure the ASN (856) matches the PO so the receipt reconciles automatically
- Keep the signed POD to prove delivery and dispute the code in the APDP
Related EDI transactions
Source
SPS Commerce SupplierWiki: Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Frequently asked questions
What is Walmart chargeback code 25?
Walmart's system holds an invoice with no receipt logged against it, and Code 25 follows. It usually means the invoice (EDI 810) reached Walmart before the shipment was delivered and received, leaving nothing for the system to match it to.
How much does Walmart code 25 cost?
Typical penalty: Equal to the full invoice value
How do I prevent Walmart chargeback code 25?
Transmit the invoice at or after delivery, never before the shipment moves Ensure the ASN (856) matches the PO so the receipt reconciles automatically Keep the signed POD to prove delivery and dispute the code in the APDP
Walmart shortage codes (21-25): which one is it?
Codes 21 through 25 all fire when Walmart records fewer units than your invoice billed. They share one root, a gap between what shipped, what was billed, and what was received, but each one pins that gap to a different point in the flow. Match the symptom to the code before you dispute or change a process.
| Code | How to tell it apart |
|---|---|
| 21 | Shortage surfaces at the store, after the DC already received the freight (includes DSD). |
| 22 | Invoice bills more units than the DC or store logged as received. |
| 23 | Shipper Load and Count: you loaded and counted the trailer, so the count is your responsibility. |
| 24 | Signed short on the carrier's freight bill at the DC dock. |
| 25 (this page) | No receipt matched the invoice at all, often because the 810 arrived before delivery. |
Keep going
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