Walmart Chargeback Code 14: Short / damaged (trailer seal intact)
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
A Code 14 documents a shortage or damage found when the trailer seal was intact on arrival, yet the quantity received does not match what was billed. Because the seal was unbroken, the discrepancy points to a load or count issue at origin.
Typical penalty: Equal to the cost of the short or damaged units
Common causes
- Miscount or mis-load at the supplier's dock before sealing
- Damage that occurred before the trailer was sealed
- BOL count higher than what was actually loaded
How to prevent Walmart code 14
- Verify the loaded count and condition before sealing the trailer
- Photograph the sealed, loaded trailer as dispute evidence
- Reconcile the bill of lading to the actual loaded quantity
Related EDI transactions
EDI 856EDI 810
Source
SPS Commerce SupplierWiki — All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Stop losing money to this deduction
Get early access to our automated pre-shipment audit tool — catch compliance errors before they turn into chargebacks.
Related chargeback codes
Accounts Payable / ShortageCode 23: Shipper Load and Count (SLC) shortageAccounts Payable / ShortageCode 24: Carton shortage / freight bill signed shortAccounts Payable / ShortageCode 15: Pallets / shrink-wrapped short or damagedAccounts Payable / ShortageCode 21: Store-level shortageAccounts Payable / ShortageCode 22: Goods billed not shippedAccounts Payable / ShortageCode 25: No merchandise received for invoice