Walmart Chargeback Code 15: Pallets / shrink-wrapped short or damaged
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
A Code 15 is assessed when shrink-wrapped or individual pallets arrive short or damaged — units are missing from, or damaged within, the wrapped pallet. Walmart deducts for the affected units.
Typical penalty: Equal to the cost of the short or damaged units on the pallet
Common causes
- Pallet not built or shrink-wrapped securely
- Units missing from a wrapped pallet at build time
- Damage from poor pallet stability in transit
How to prevent Walmart code 15
- Build and shrink-wrap pallets to Walmart's stability spec
- Verify unit counts per pallet before wrapping
- Secure loads to prevent transit damage
Related EDI transactions
EDI 856EDI 810
Source
SPS Commerce SupplierWiki — All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
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Related chargeback codes
Accounts Payable / ShortageCode 14: Short / damaged (trailer seal intact)Accounts Payable / DamageCode 28: Carton damaged / freight bill signed damagedAccounts Payable / ShortageCode 21: Store-level shortageAccounts Payable / ShortageCode 22: Goods billed not shippedAccounts Payable / ShortageCode 23: Shipper Load and Count (SLC) shortageAccounts Payable / ShortageCode 24: Carton shortage / freight bill signed short