Walmart Chargeback Code 15: Pallets / shrink-wrapped short or damaged
What this deduction means
Shrink-wrapped or individual pallets arrive with units missing or damaged inside the wrap, and Walmart deducts for the affected units under Code 15.
Typical penalty: Equal to the cost of the short or damaged units on the pallet
Common causes
- Pallet not built or shrink-wrapped securely
- Units missing from a wrapped pallet at build time
- Damage from poor pallet stability in transit
How to prevent Walmart code 15
- Build and shrink-wrap pallets to Walmart's stability spec
- Verify unit counts per pallet before wrapping
- Secure loads to prevent transit damage
Related EDI transactions
Source
SPS Commerce SupplierWiki: All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Frequently asked questions
What is Walmart chargeback code 15?
Shrink-wrapped or individual pallets arrive with units missing or damaged inside the wrap, and Walmart deducts for the affected units under Code 15.
How much does Walmart code 15 cost?
Typical penalty: Equal to the cost of the short or damaged units on the pallet
How do I prevent Walmart chargeback code 15?
Build and shrink-wrap pallets to Walmart's stability spec Verify unit counts per pallet before wrapping Secure loads to prevent transit damage
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