Walmart Chargeback Code 23: Shipper Load and Count (SLC) shortage
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
A Code 23 applies to Shipper Load and Count shipments, where the supplier loaded and counted the truck. If the bill of lading states 500 cartons but Walmart receives 495, the 5-carton shortage is charged back under Code 23.
Typical penalty: Equal to the cost of the short cartons
Common causes
- Loaded carton count does not match the bill of lading
- A miscount during self-loading (SLC)
- Cartons lost in transit on an SLC load
How to prevent Walmart code 23
- Physically verify the loaded count matches the BOL before sealing the trailer
- Use accurate pallet and carton counts on the SLC bill of lading
- Photograph the sealed, loaded trailer as dispute evidence
Related EDI transactions
EDI 856EDI 810
Source
SPS Commerce SupplierWiki — All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Stop losing money to this deduction
Get early access to our automated pre-shipment audit tool — catch compliance errors before they turn into chargebacks.
Related chargeback codes
Accounts Payable / ShortageCode 24: Carton shortage / freight bill signed shortAccounts Payable / ShortageCode 21: Store-level shortageAccounts Payable / ShortageCode 14: Short / damaged (trailer seal intact)Accounts Payable / ShortageCode 15: Pallets / shrink-wrapped short or damagedAccounts Payable / ShortageCode 22: Goods billed not shippedAccounts Payable / ShortageCode 25: No merchandise received for invoice