Walmart Chargeback Code 23: Shipper Load and Count (SLC) shortage
What this deduction means
On Shipper Load and Count shipments the supplier loads and counts the truck, so any gap is on them. If the bill of lading states 500 cartons but Walmart receives 495, the 5-carton shortage is charged back under Code 23.
Typical penalty: Equal to the cost of the short cartons
Common causes
- Loaded carton count does not match the bill of lading
- A miscount during self-loading (SLC)
- Cartons lost in transit on an SLC load
How to prevent Walmart code 23
- Physically verify the loaded count matches the BOL before sealing the trailer
- Use accurate pallet and carton counts on the SLC bill of lading
- Photograph the sealed, loaded trailer as dispute evidence
Related EDI transactions
Source
SPS Commerce SupplierWiki: All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Frequently asked questions
What is Walmart chargeback code 23?
On Shipper Load and Count shipments the supplier loads and counts the truck, so any gap is on them. If the bill of lading states 500 cartons but Walmart receives 495, the 5-carton shortage is charged back under Code 23.
How much does Walmart code 23 cost?
Typical penalty: Equal to the cost of the short cartons
How do I prevent Walmart chargeback code 23?
Physically verify the loaded count matches the BOL before sealing the trailer Use accurate pallet and carton counts on the SLC bill of lading Photograph the sealed, loaded trailer as dispute evidence
Walmart shortage codes (21-25): which one is it?
Codes 21 through 25 all fire when Walmart records fewer units than your invoice billed. They share one root, a gap between what shipped, what was billed, and what was received, but each one pins that gap to a different point in the flow. Match the symptom to the code before you dispute or change a process.
| Code | How to tell it apart |
|---|---|
| 21 | Shortage surfaces at the store, after the DC already received the freight (includes DSD). |
| 22 | Invoice bills more units than the DC or store logged as received. |
| 23 (this page) | Shipper Load and Count: you loaded and counted the trailer, so the count is your responsibility. |
| 24 | Signed short on the carrier's freight bill at the DC dock. |
| 25 | No receipt matched the invoice at all, often because the 810 arrived before delivery. |
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