Walmart Chargeback Code 24: Carton shortage / freight bill signed short
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
A Code 24 is assessed when a shipment is signed for short at the distribution center — the receiving record or bill of lading shows fewer cartons arriving than were billed. Walmart deducts the value of the missing cartons.
Typical penalty: Equal to the cost of the short (missing) cartons
Common causes
- Cartons lost or left behind in transit by the carrier
- Miscount at pickup or at the DC receiving dock
- Pallet or carton count that does not match the bill of lading
How to prevent Walmart code 24
- Verify physical carton counts against the BOL before the truck is released
- Obtain an accurate, signed BOL/POD at pickup and delivery
- Dispute in the APDP with a signed POD showing the full quantity was delivered
Related EDI transactions
EDI 856EDI 810
Source
SPS Commerce SupplierWiki — Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
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Related chargeback codes
Accounts Payable / ShortageCode 22: Goods billed not shippedAccounts Payable / ShortageCode 25: No merchandise received for invoiceAccounts Payable / ShortageCode 14: Short / damaged (trailer seal intact)Accounts Payable / ShortageCode 15: Pallets / shrink-wrapped short or damagedAccounts Payable / ShortageCode 21: Store-level shortageAccounts Payable / ShortageCode 23: Shipper Load and Count (SLC) shortage