Walmart Chargeback Code 24: Carton shortage / freight bill signed short
What this deduction means
Walmart's receiving record or bill of lading shows fewer cartons arriving than were billed, so the shipment is signed for short at the distribution center. That is a Code 24, and Walmart deducts the value of the missing cartons.
Typical penalty: Equal to the cost of the short (missing) cartons
Common causes
- Cartons lost or left behind in transit by the carrier
- A miscount at pickup or DC receiving, or a pallet/carton count that does not match the bill of lading
How to prevent Walmart code 24
- Verify physical carton counts against the BOL before the truck is released
- Obtain an accurate, signed BOL/POD at pickup and delivery
- Dispute in the APDP with a signed POD showing the full quantity was delivered
Related EDI transactions
Source
SPS Commerce SupplierWiki: Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Frequently asked questions
What is Walmart chargeback code 24?
Walmart's receiving record or bill of lading shows fewer cartons arriving than were billed, so the shipment is signed for short at the distribution center. That is a Code 24, and Walmart deducts the value of the missing cartons.
How much does Walmart code 24 cost?
Typical penalty: Equal to the cost of the short (missing) cartons
How do I prevent Walmart chargeback code 24?
Verify physical carton counts against the BOL before the truck is released Obtain an accurate, signed BOL/POD at pickup and delivery Dispute in the APDP with a signed POD showing the full quantity was delivered
Walmart shortage codes (21-25): which one is it?
Codes 21 through 25 all fire when Walmart records fewer units than your invoice billed. They share one root, a gap between what shipped, what was billed, and what was received, but each one pins that gap to a different point in the flow. Match the symptom to the code before you dispute or change a process.
| Code | How to tell it apart |
|---|---|
| 21 | Shortage surfaces at the store, after the DC already received the freight (includes DSD). |
| 22 | Invoice bills more units than the DC or store logged as received. |
| 23 | Shipper Load and Count: you loaded and counted the trailer, so the count is your responsibility. |
| 24 (this page) | Signed short on the carrier's freight bill at the DC dock. |
| 25 | No receipt matched the invoice at all, often because the 810 arrived before delivery. |
Keep going
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