Walmart Chargeback Code 28: Carton damaged / freight bill signed damaged
What this deduction means
A Code 28 applies when a shipment arrives with visible carton damage that is noted at delivery and signed as damaged on the freight bill. Walmart deducts for the damaged cartons.
Typical penalty: Equal to the cost of the damaged cartons
Common causes
- Inadequate carton strength or packaging
- Rough handling, improper stacking, or poor load securement in transit
How to prevent Walmart code 28
- Use carton and packaging rated for the product and transit
- Secure and stack loads correctly
- Inspect carton condition before shipping
Related EDI transactions
Source
SPS Commerce SupplierWiki: All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
Frequently asked questions
What is Walmart chargeback code 28?
A Code 28 applies when a shipment arrives with visible carton damage that is noted at delivery and signed as damaged on the freight bill. Walmart deducts for the damaged cartons.
How much does Walmart code 28 cost?
Typical penalty: Equal to the cost of the damaged cartons
How do I prevent Walmart chargeback code 28?
Use carton and packaging rated for the product and transit Secure and stack loads correctly Inspect carton condition before shipping
Keep going
Is your next shipment at risk for Walmart code 28?
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