Walmart Chargeback Code 28: Carton damaged / freight bill signed damaged
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
A Code 28 applies when a shipment arrives with visible carton damage that is noted at delivery and signed as damaged on the freight bill. Walmart deducts for the damaged cartons.
Typical penalty: Equal to the cost of the damaged cartons
Common causes
- Inadequate carton strength or packaging
- Rough handling in transit
- Improper stacking or load securement
How to prevent Walmart code 28
- Use carton and packaging rated for the product and transit
- Secure and stack loads correctly
- Inspect carton condition before shipping
Related EDI transactions
EDI 856EDI 810
Source
SPS Commerce SupplierWiki — All Walmart Deduction Codes (secondary industry source) (Accessed 2026-07-09; pending official Retail Link verification)
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Related chargeback codes
Accounts Payable / ShortageCode 15: Pallets / shrink-wrapped short or damagedAccounts Payable / ShortageCode 14: Short / damaged (trailer seal intact)Accounts Payable / PricingCode 10: Price difference / allowance differenceAccounts Payable / PricingCode 11: Price difference between PO and invoiceAccounts Payable / InvoicingCode 12: Invoice incorrectly extendedAccounts Payable / PricingCode 13: Substitution billed at a higher cost