Amazon Chargeback Code CARTON-CONTENT: Carton content accuracy chargeback
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
Amazon's Carton Content Accuracy chargeback compares the carton-content record in the ASN against what is physically in each carton at the fulfillment center. It is issued for missing or inaccurate carton labels, or contents that do not match the ASN.
Typical penalty: A per-carton or per-unit fee for non-compliant cartons
Common causes
- Carton contents differ from the ASN record
- Cartons missing labels, or with inaccurate/unscannable labels
- Mixed-item cartons not declared correctly
How to prevent Amazon code CARTON-CONTENT
- Ensure each carton's contents match the ASN carton detail
- Apply accurate, scannable carton labels per Amazon's spec
- Verify carton-level data before transmitting the ASN
Related EDI transactions
EDI 856
Source
SPS Commerce SupplierWiki — Amazon Compliance Chargebacks (secondary industry source) (Accessed 2026-07-09; pending official Vendor Central verification)
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