How to prevent Amazon chargebacks
Every Amazon deduction we track traces back to a preventable error — in the ASN, the label, the routing, or the invoice. This playbook aggregates the prevention steps from all 5 Amazon codes in our database, grouped by the operational area that owns them.
Vendor Central / ASN
- Send an accurate EDI 856 for every shipment before it arrives
- Reconcile ASN contents to the physical shipment before transmit
- Automate ASN generation from the actual pick/pack data
Protects against: ASN-ACCURACY
Vendor Central / Carton
- Ensure each carton's contents match the ASN carton detail
- Apply accurate, scannable carton labels per Amazon's spec
- Verify carton-level data before transmitting the ASN
Protects against: CARTON-CONTENT
Vendor Central / PO
- Ship within the PO window and before the cancel date
- Only confirm quantities you can deliver on time
- Track PO windows and prioritize at-risk orders
- Confirm PO quantities in Vendor Central before shipping
- Ship only confirmed units and avoid overages
- Reconcile the shipment against the confirmed PO
Protects against: PO-ON-TIME, PO-UNCONFIRMED
Vendor Central / Prep
- Apply required prep (polybag, labeling, protection) before shipping
- Confirm each ASIN's prep requirements in Vendor Central
- Ensure barcodes are present and scannable
Protects against: PREP
Already been charged? Dispute it.
Chargebacks are reviewed in Vendor Central's operational performance section and disputed via support cases. Evidence typically means ASN timestamps, carton-level data, and routing/appointment records.
Full program details: Amazon vendor compliance guide →
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