Amazon vendor compliance: how chargebacks work
Amazon assesses Vendor Central chargebacks against 1P vendors for operational defects — inaccurate ASNs, unconfirmed or late POs, carton content errors, and prep failures. Charges accrue per unit or per carton and appear in Vendor Central's operational performance dashboard.
Compliance programs to know
Operational performance chargebacks
Per-defect charges covering ASN accuracy, PO on-time confirmation and delivery, carton content accuracy, and product prep/packaging standards.
Amazon chargeback codes by category
5 codes tracked. View the full list →
Vendor Central / ASN
Vendor Central / Carton
Vendor Central / PO
Vendor Central / Prep
Disputing Amazon deductions
Chargebacks are reviewed in Vendor Central's operational performance section and disputed via support cases. Evidence typically means ASN timestamps, carton-level data, and routing/appointment records.
Supplier portal: Vendor Central
Prevention beats disputes
Most Amazon chargebacks trace back to preventable data and shipping errors. See the step-by-step playbook:
How to prevent Amazon chargebacks →Sources
Chargeback.ai is not affiliated with Amazon. Verify current requirements in Vendor Central.
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