Amazon vendor compliance: how chargebacks work
Amazon assesses Vendor Central chargebacks against 1P vendors for operational defects, inaccurate ASNs, unconfirmed or late POs, carton content errors, and prep failures. Charges accrue per unit or per carton and appear in Vendor Central's operational performance dashboard.
Indicative figures compiled from public and industry sources; fine amounts and thresholds change, so confirm current values in Vendor Central. How we verify.
Compliance programs to know
Operational performance chargebacks
Per-defect charges covering ASN accuracy, PO on-time confirmation and delivery, carton content accuracy, and product prep/packaging standards.
Amazon chargeback codes by category
We track 5 Amazon codes across 4 operational areas, the part of your shipping and invoicing flow where each deduction actually originates.
Disputing Amazon deductions
Chargebacks are reviewed in Vendor Central's operational performance section and disputed via support cases. Evidence typically means ASN timestamps, carton-level data, and routing/appointment records.
Supplier portal: Vendor Central
Prevention beats disputes
Most Amazon chargebacks trace back to preventable data and shipping errors. See the step-by-step playbook:
How to prevent Amazon chargebacks →Sources
GetChargeback is not affiliated with Amazon. Verify current requirements in Vendor Central.
Get ahead of the next chargeback
Join the early-access list for automated pre-shipment audits that flag compliance errors across every shipment, before they become deductions.
Last reviewed 2026-07-09. Compiled by the GetChargeback editorial team from public retailer vendor documentation and GS1/X12 EDI standards. How we research and verify.