Kroger Chargeback Code ORAD: Late shipment (Original Requested Arrival Date)
What this deduction means
An ORAD deduction is assessed when a shipment arrives after the Original Requested Arrival Date on the purchase order. Kroger expects suppliers to maintain at least 98% ORAD compliance, and late arrivals are deducted from the invoice.
Typical penalty: Varies; Direct Ship programs can be charged 10% of order value when late-shipment error rates exceed 5%
Common causes
- Shipment tendered to the carrier too late to meet the requested arrival date
- Carrier transit delays with no re-booked delivery appointment
- Production or warehouse delays pushing ship dates past the PO window
How to prevent Kroger code ORAD
- Plan backwards from the ORAD date on each PO to set a must-ship-by date
- Track in-transit shipments and rebook delivery appointments proactively when delays occur
- Measure your own ORAD compliance weekly against Kroger's 98% expectation
Related EDI transactions
Source
SPS Commerce SupplierWiki — Types of Kroger Deductions (secondary industry source) (Accessed 2026-07-10; pending official Kroger Supplier Hub verification)
Frequently asked questions
What is Kroger chargeback code ORAD?
An ORAD deduction is assessed when a shipment arrives after the Original Requested Arrival Date on the purchase order. Kroger expects suppliers to maintain at least 98% ORAD compliance, and late arrivals are deducted from the invoice.
How much does Kroger code ORAD cost?
Typical penalty: Varies; Direct Ship programs can be charged 10% of order value when late-shipment error rates exceed 5%
How do I prevent Kroger chargeback code ORAD?
Plan backwards from the ORAD date on each PO to set a must-ship-by date Track in-transit shipments and rebook delivery appointments proactively when delays occur Measure your own ORAD compliance weekly against Kroger's 98% expectation
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