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Kroger·Accounts Payable / Shortage

Kroger Chargeback Code SH: Shortage

Extracted from source, pending expert reviewLast verified: 2026-07-10

What this deduction means

Kroger receives fewer cases than the invoice bills for, and the value of the missing cases comes off payment as an SH deduction. Kroger expects suppliers to hold at least a 95% case fill rate.

Typical penalty: Equal to the value of the cases billed but not received

Common causes

  • Invoice built from ordered quantity rather than actual shipped quantity
  • Cases lost in transit
  • Cases miscounted at the receiving dock
  • ASN quantities not matching what was physically loaded

How to prevent Kroger code SH

  • Invoice from confirmed pick/ship quantities, never the PO quantity
  • Reconcile the 856 ASN against the physical load before the truck departs
  • Keep signed proof of delivery to dispute invalid shortage claims within the 180-day window

Related EDI transactions

EDI 810EDI 856

Source

SPS Commerce SupplierWiki: Types of Kroger Deductions (secondary industry source) (Accessed 2026-07-10; pending official Kroger Supplier Hub verification)

How we source and verify this data.

Frequently asked questions

What is Kroger chargeback code SH?

Kroger receives fewer cases than the invoice bills for, and the value of the missing cases comes off payment as an SH deduction. Kroger expects suppliers to hold at least a 95% case fill rate.

How much does Kroger code SH cost?

Typical penalty: Equal to the value of the cases billed but not received

How do I prevent Kroger chargeback code SH?

Invoice from confirmed pick/ship quantities, never the PO quantity Reconcile the 856 ASN against the physical load before the truck departs Keep signed proof of delivery to dispute invalid shortage claims within the 180-day window

Keep going

Complete guide: Kroger code SHRoot causes, financial impact, and a step-by-step prevention workflow in full.
Prevent Kroger chargebacksThe pre-shipment checklist that stops the Kroger deductions we track.
Kroger vendor compliance guideHow Kroger's program works end to end: scorecard, portal, and disputes.

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Related chargeback codes

Accounts Payable / InvoicingCode OV: OverageEDI ComplianceCode EC: EDI non-complianceAccounts Payable / AllowancesCode CD: Cash discountAccounts Payable / PricingCode LC: List cost differenceAccounts Payable / AllowancesCode OI: Off-invoice allowanceOn-Time DeliveryCode ORAD: Late shipment (Original Requested Arrival Date)