Kroger Chargeback Code SH: Shortage
What this deduction means
An SH deduction is assessed when Kroger receives fewer cases than the invoice bills for. The value of the missing cases is deducted from payment. Kroger expects suppliers to maintain at least a 95% case fill rate.
Typical penalty: Equal to the value of the cases billed but not received
Common causes
- Invoice built from ordered quantity rather than actual shipped quantity
- Cases lost in transit or miscounted at the receiving dock
- ASN quantities not matching what was physically loaded
How to prevent Kroger code SH
- Invoice from confirmed pick/ship quantities, never the PO quantity
- Reconcile the 856 ASN against the physical load before the truck departs
- Keep signed proof of delivery to dispute invalid shortage claims within the 180-day window
Related EDI transactions
Source
SPS Commerce SupplierWiki — Types of Kroger Deductions (secondary industry source) (Accessed 2026-07-10; pending official Kroger Supplier Hub verification)
Frequently asked questions
What is Kroger chargeback code SH?
An SH deduction is assessed when Kroger receives fewer cases than the invoice bills for. The value of the missing cases is deducted from payment. Kroger expects suppliers to maintain at least a 95% case fill rate.
How much does Kroger code SH cost?
Typical penalty: Equal to the value of the cases billed but not received
How do I prevent Kroger chargeback code SH?
Invoice from confirmed pick/ship quantities, never the PO quantity Reconcile the 856 ASN against the physical load before the truck departs Keep signed proof of delivery to dispute invalid shortage claims within the 180-day window
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