Home Depot Chargeback Code ROUTING: Routing guide violation
Extracted from source — pending expert reviewLast verified: 2026-07-09
What this deduction means
Assessed when a collect shipment is not booked or routed through Home Depot's designated transportation management system, or moves on an unauthorized carrier. Routing compliance is mandatory for all collect shipments.
Typical penalty: $250 offset per violation
Common causes
- Shipping via an unauthorized carrier
- Not routing the shipment through Home Depot's TMS
- Routing request not submitted
How to prevent Home Depot code ROUTING
- Book and route all collect shipments through Home Depot's TMS
- Use only the assigned carrier for the lane
- Follow the routing guide in the Supplier Hub
Related EDI transactions
EDI 856EDI 850
Source
Productiv — Home Depot Vendor Compliance (secondary industry source) (Accessed 2026-07-09; pending official Supplier Hub verification)
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Related chargeback codes
ASN / EDI 856Code TMS-SHIP-ID: Incorrect or missing TMS Ship IDCompliance / On-TimeCode ON-TIME: On-time delivery failure (MABD)LabelingCode LABEL-QUALITY: Label non-compliance (rejected cartons)ASN / EDI 856Code LATE-ASN: Late ASNASN / EDI 856Code MISSING-ASN: Missing ASNPackaging / PalletCode PALLET: Pallet non-compliance