Lowe's Chargeback Code RTM: Return deduction
What this deduction means
An RTM deduction is assessed when Lowe's deducts for merchandise returned to the supplier — defective product, overstock returns, or recalled items — including associated freight under related CAP codes.
Typical penalty: Value of returned merchandise plus return freight where applicable
Common causes
- Defective or damaged product returned from stores or DCs
- Overstock or discontinued items returned under the vendor agreement
- Return freight charged back on top of the merchandise value
How to prevent Lowe's code RTM
- Track return rates by SKU to catch quality issues early
- Reconcile every RTM against the physical returns actually received
- Verify return freight charges match the CAP terms in your agreement
Related EDI transactions
Source
SPS Commerce SupplierWiki — Standard Deduction Codes at Lowe's (secondary industry source) (Accessed 2026-07-10; pending official LowesLink verification)
Frequently asked questions
What is Lowe's chargeback code RTM?
An RTM deduction is assessed when Lowe's deducts for merchandise returned to the supplier — defective product, overstock returns, or recalled items — including associated freight under related CAP codes.
How much does Lowe's code RTM cost?
Typical penalty: Value of returned merchandise plus return freight where applicable
How do I prevent Lowe's chargeback code RTM?
Track return rates by SKU to catch quality issues early Reconcile every RTM against the physical returns actually received Verify return freight charges match the CAP terms in your agreement
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