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How to prevent Lowe's chargebacks

Every Lowe's deduction we track traces back to a preventable error — in the ASN, the label, the routing, or the invoice. This playbook aggregates the prevention steps from all 6 Lowe's codes in our database, grouped by the operational area that owns them.

Accounts Payable / Shortage

  • Invoice from actual shipped quantities and reconcile against the signed BOL
  • Track fill rate by PO against Lowe's 98% requirement
  • Match the 856 ASN to the physical load before the truck departs

Protects against: DT

Routing / Transportation

  • Route every collect shipment through Lowe's TMS before tendering freight
  • Check the routing guide for the correct carrier per lane before every shipment
  • Train warehouse teams that on-time arrival does not excuse wrong routing

Protects against: FPD

Accounts Payable / Allowances

  • Keep invoice payment terms synced to the current vendor agreement
  • Audit remittances monthly for discounts taken at incorrect rates
  • Dispute discrepancies through the Lowe's vendor portal with the signed agreement

Protects against: PMT

Accounts Payable / Pricing

  • Price the 810 invoice from the PO, not your internal catalog
  • Confirm cost changes are acknowledged by Lowe's before billing at new prices
  • Validate invoice/PO/ASN three-way match before transmission

Protects against: PRC

Returns

  • Track return rates by SKU to catch quality issues early
  • Reconcile every RTM against the physical returns actually received
  • Verify return freight charges match the CAP terms in your agreement

Protects against: RTM

Vendor Compliance

  • Use thermal-transfer (not direct thermal) printing so labels survive transit
  • Transmit the 856 ASN as the truck leaves, validated against the shipment
  • Plan delivery appointments backwards from the MABD on each PO

Protects against: VLS

Already been charged? Dispute it.

Deductions are reviewed and disputed through Lowe's vendor portal. Routing disputes need TMS confirmations; shortage and pricing disputes need signed BOL/POD and PO-matched invoice data.

Full program details: Lowe's vendor compliance guide →

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Chargeback.ai is not affiliated with Lowe's. Verify current requirements in LowesLink / Vendor Gateway.