CGetChargeback
Costco·On-Time Delivery

Costco: Late or refused delivery

Extracted from source, pending expert reviewLast verified: 2026-07-10

What this deduction means

Freight misses its delivery window at a Costco depot and the charge follows. Because depots cross-dock to many club locations, Costco measures on-time delivery strictly, and even early trucks can be turned away when the depot is not ready to receive them.

Typical penalty: Case-by-case; late/refused delivery charges vary by incident

Common causes

  • Missed delivery appointment at the depot
  • Arriving early to a depot that cannot receive the freight
  • Carrier transit delays with no rescheduled appointment

How to prevent Costco's Late or refused delivery

  • Book and hit depot delivery appointments exactly, not early, not late
  • Track shipments in transit and reschedule appointments at the first sign of delay
  • Build depot lead times into production and shipping plans

Related EDI transactions

EDI 856EDI 850

Source

WarehouseQuote: Costco Supplier Compliance Guide (secondary industry source) (Accessed 2026-07-10; pending official Costco Supplier Portal verification)

How we source and verify this data.

Frequently asked questions

What is Costco's Late or refused delivery?

Freight misses its delivery window at a Costco depot and the charge follows. Because depots cross-dock to many club locations, Costco measures on-time delivery strictly, and even early trucks can be turned away when the depot is not ready to receive them.

How much does Costco's Late or refused delivery cost?

Typical penalty: Case-by-case; late/refused delivery charges vary by incident

How do I prevent Costco's Late or refused delivery?

Book and hit depot delivery appointments exactly, not early, not late Track shipments in transit and reschedule appointments at the first sign of delay Build depot lead times into production and shipping plans

Keep going

Complete guide: Costco's Late or refused deliveryRoot causes, financial impact, and a step-by-step prevention workflow in full.
Prevent Costco chargebacksThe pre-shipment checklist that stops the Costco deductions we track.
Costco vendor compliance guideHow Costco's program works end to end: scorecard, portal, and disputes.

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Related chargeback codes

ASN / EDI 856Code ASN-LATE: Late or inaccurate ASNPackaging / PalletCode PALLET: Pallet configuration violationAccounts Payable / InvoicingCode INVOICE-MATCH: PO / invoice data mismatchLabelingCode LABEL-GS1: Incorrect GS1-128 / SSCC labelAccounts Payable / ShortageCode QTY: Quantity discrepancy